On Tuesday the 7th of April, we received notice from one of our couriers that, until further notice, it will be making changes to its delivery service timetable for all UK shipments due to the effect that COVID-19 is having on logistics.

This means deliveries we ship may take a little longer to arrive, and any incoming deliveries may take a little longer than usual to reach us. We understand this is NOT permanent, and these measures will only be in effect until the following criteria can be met:

  • The current backlog of shipments is worked through and the courier is certain it can maintain a consistent manageable level.
  • All UK depots are back to staffing levels that will enable the courier to consistently keep the deliveries/collections at the required level.

On the 8th of April, we then received a further update that this courier has today closed down its UK customer service centre due to the COVID-19 situation. All enquiries now have to be logged via the website and will be responded to within 24 hours — this is making it very difficult to get through to speak to anyone about parcel or tracking queries.

Supply chain

We currently also have a number of product lines from multiple suppliers that are showing as late delivery. Our Purchasing Team has been working hard to chase these shipments; however, many suppliers are struggling to give an accurate delivery date.

We, of course, need to take the above into account when requesting goods from our suppliers or dealing with any urgent delivery requests. However, please be assured that we are doing everything we possibly can to track down shipments and obtain accurate delivery times, so we can keep you up to date.

If you have any questions regarding delivery times or how this might affect your project, please don’t hesitate to get in contact